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The products shown are proposed designs built from game artwork, not items in stock. Prices, stock and release dates will be announced later. This website does not take orders or online payments yet.

Policies · 08

TERMS OF USE AND VIP CUSTOMER BENEFITS PROGRAMME

PART 1. TERMS OF USE OF THE WEBSITE SHOP.VLPLAY.VN

  • Platform owner: Viet Long Game Play Joint Stock Company (VLPlay, Công ty cổ phần Việt Long Game Play), tax code 0318558117, head office at SAP.A03, Diamond Tower, The Matrix One, số 1 Lê Quang Đạo, phường Từ Liêm, thành phố Hà Nội.
  • Scope: the Website is a direct-sales e-commerce platform; VLPlay is the sole seller.
  • Account: customers are responsible for keeping their login information secure and for transactions arising from their own account; each game account may be linked to only one shopping account.
  • Contract formation process: Select product → Add to cart → Enter delivery information → Choose payment → Check the total → Confirm order. The contract is formed when VLPlay sends the order confirmation email/SMS.
  • Rights and obligations of VLPlay: provide accurate product information; deliver as committed; keep data secure; resolve complaints in accordance with the published policies.
  • Rights and obligations of customers: provide truthful information; pay in full; not use the Website for fraud, speculation in limited goods or violations of the law.
  • Governing law: the law of Vietnam; disputes are resolved in accordance with the Methods for Receiving and Resolving Feedback, Requests and Complaints.

PART 2. BENEFITS PROGRAMME FOR VIP GAMERS

Eligibility: gamers who have an account in games published by VLPlay, have reached a VIP tier in the game and have linked their game account to their shopping account on the Website.

How to link: Log in to the Website → “My account” → “Link game account” → choose the game, enter the character ID → verify with the code sent to the in-game mailbox or the registered phone number. VLPlay does not ask for the game password.

  • VIP 1–3

    Benefit tier
    Silver (Bạc)
    Product discount
    5%
    Other benefits
    Free-shipping code once per month

  • VIP 4–6

    Benefit tier
    Gold (Vàng)
    Product discount
    10%
    Other benefits
    Free shipping on all orders; early access to limited goods 24 hours ahead

  • VIP 7 and above

    Benefit tier
    Diamond (Kim cương)
    Product discount
    15%
    Other benefits
    Birthday gift; priority hotline; exclusive limited-purchase allocations

Conditions:

  • The benefit tier is updated automatically according to the current in-game VIP tier and reconciled in accordance with the rules of Viet Long Game Play Joint Stock Company (VLPlay) published on the Website.
  • Benefits are for personal shopping only; VLPlay has the right to revoke benefits upon discovering account trading, speculative buying or fraud.
  • Benefits cannot be converted into cash and cannot be combined with other discount codes unless separately announced.
  • Changes to the programme are announced on the Website at least 07 days before they apply; confirmed orders keep the previous benefits.
  • Promotional programmes that must be notified to the Department of Industry and Trade (Sở Công Thương) are carried out by VLPlay in accordance with regulations before launch.