Policies · 07
ONLINE SUPPORT CHANNELS
Viet Long Game Play Joint Stock Company (VLPlay, Công ty cổ phần Việt Long Game Play) supports customers before, during and after purchase through the channels below. VIP customers are given priority handling.
| Channel | Details | Hours | Response |
|---|---|---|---|
| Online chat on the Website | Chat icon in the right corner of the screen | 8:30–22:00 daily | Within 5 minutes |
| Hotline | 0854845068 | 8:30–17:30, Monday–Saturday | Live |
| hotro@vlplay.vn | 24/7 | Within 24 working hours | |
| Zalo OA | VLPlay (verified account, OA ID 1462956585437392280) | 8:30–22:00 daily | Within 30 minutes |
| Fanpage / Messenger | VLG PLAY JSC – facebook.com/vlgplay.jsc | 8:30–22:00 daily | Within 30 minutes |
| Help Centre (FAQ) | shop.vlplay.vn/ho-tro | 24/7 | Self-service |
| Order lookup | The “My orders” section or shop.vlplay.vn/tra-cuu-don | 24/7 | Instant |
Online chat on the Website
- Details
- Chat icon in the right corner of the screen
- Hours
- 8:30–22:00 daily
- Response
- Within 5 minutes
Hotline
- Details
- 0854845068
- Hours
- 8:30–17:30, Monday–Saturday
- Response
- Live
Email
- Details
- hotro@vlplay.vn
- Hours
- 24/7
- Response
- Within 24 working hours
Zalo OA
- Details
- VLPlay (verified account, OA ID 1462956585437392280)
- Hours
- 8:30–22:00 daily
- Response
- Within 30 minutes
Fanpage / Messenger
- Details
- VLG PLAY JSC – facebook.com/vlgplay.jsc
- Hours
- 8:30–22:00 daily
- Response
- Within 30 minutes
Help Centre (FAQ)
- Details
- shop.vlplay.vn/ho-tro
- Hours
- 24/7
- Response
- Self-service
Order lookup
- Details
- The “My orders” section or shop.vlplay.vn/tra-cuu-don
- Hours
- 24/7
- Response
- Instant
Support covers: advice on products, sizes and device compatibility; guidance on ordering, payment and linking game accounts; order tracking; exchanges and returns, warranty and complaints.
VLPlay provides support only through the official channels listed above and never asks customers to provide their game account password or OTP code.