Policies · 05
CONDITIONS OR RESTRICTIONS ON THE SUPPLY OF GOODS ON THE PLATFORM
The website shop.vlplay.vn is the direct-sales e-commerce platform of Viet Long Game Play Joint Stock Company (VLPlay, Công ty cổ phần Việt Long Game Play), selling only physical goods that VLPlay manufactures, has manufactured to order or distributes as genuine products. The Website does not allow other organisations or individuals to list goods for sale.
1. Catalogue of goods supplied
| Product group | Examples |
|---|---|
| Collectible cards | Cards printed with hero images and game logos; limited card sets by season |
| Props and models | Character models, replicas of in-game weapons/props made of plastic, resin or foam (with no harmful function) |
| Fashion | T-shirts, hoodies, caps and bags printed with a game logo or the VLPlay logo |
| Gaming accessories and devices | Keyboards, mice, headsets, controllers, mouse pads and genuine accessories |
| Souvenirs | Keychains, stickers, posters, mugs, plush toys |
Collectible cards
- Examples
- Cards printed with hero images and game logos; limited card sets by season
Props and models
- Examples
- Character models, replicas of in-game weapons/props made of plastic, resin or foam (with no harmful function)
Fashion
- Examples
- T-shirts, hoodies, caps and bags printed with a game logo or the VLPlay logo
Gaming accessories and devices
- Examples
- Keyboards, mice, headsets, controllers, mouse pads and genuine accessories
Souvenirs
- Examples
- Keychains, stickers, posters, mugs, plush toys
2. Product restrictions
- Virtual items, top-up cards, game accounts and in-game services are not sold on this Website.
- Props and models are display items, not toys for children under 3, because they contain small parts; recommended age information is stated on the product page.
- Weapon-replica props are designed with soft/non-sharp materials and sizes in accordance with regulations; products on the list of goods banned from trading are not sold.
- Electronic products carry information on origin, warranty and certificate of conformity (where applicable) on the product page.
3. Quantity restrictions
- Limited goods (limited edition): the stock quantity and the maximum quantity per account are set separately for each product and published on the product page.
- VIP benefit goods: quantity according to the VIP tier, applicable only to game accounts that have been linked and verified.
- Pre-order goods (pre-order): the expected delivery time is stated on the product page; the customer has the right to cancel and receive a refund if delivery is more than 15 days later than the expected time.
4. Geographic restrictions
Delivery throughout the territory of Vietnam. International delivery is not yet supported. Some island and remote areas may not support COD or may receive slower delivery.
5. Buyer conditions
- Buyers must be at least 16 years old; persons under 16 need a parent or guardian to place the order or give consent.
- To receive VIP benefits, buyers must link a valid game account of their own.
6. Cases in which VLPlay may refuse or cancel an order
- Inaccurate delivery information, or the customer cannot be reached after 03 attempts.
- Signs of fraud: ordering large quantities of limited goods for speculation, using multiple accounts to obtain VIP benefits, unusual card transactions.
- The product is out of stock or mispriced due to a system error (Pricing Policy section 5 applies).
When an order is cancelled, VLPlay notifies the reason and refunds 100% of the amount paid within 07 working days.
7. Intellectual property
The images of heroes, characters and logos on products belong to VLPlay or its licensing partners. Copying or reproducing them for commercial purposes is strictly prohibited.